Careers
Veterinary Technician (Fort Lee, NJ)
Individuals in this position will be responsible for providing technical product support to veterinarians and consumers. Successful candidates will be dynamic, responsible and possess strong communications skills. Additionally, having previous customer service and computer experience will be a plus.
Location
Fort Lee, NJ
Responsibilities
- Providing consultation on incoming cases initiated by telephone, email, or fax.
- Providing follow-up calls to attending veterinarians regarding cases.
- Obtain a complete case history, utilizing our proprietary electronic medical records system.
- Update the electronic medical record with specific and appropriate clinical detail as warranted.
- Specify follow up actions to have veterinary medical records completed and closed by appropriate veterinary professional personnel.
- Consult both with experts (internal and external) as required for additional information.
- Actively participate in internal and external training including veterinary conferences.
- Maintain high quality level and respond to quality assessments provided by the Manager of Veterinary Services.
- Perform at required level of efficiency based on the daily call volume.
- Obtain regular continuing education.
- Publish relevant scientific and clinical articles in peer-reviewed journals.
- Provide field-based support to advance company initiatives in veterinary technician outreach programs at veterinary technician schools, major veterinary practices and at key veterinary conferences.
- Work with marketing to help develop product support materials.
Qualifications
- Licensed Veterinary Technician, Certified Veterinary Technician, or Registered Veterinary Technician with clinical experience including practical nursing skills.
- The ideal candidate should be licensed.
- Superb telecommunications and interpersonal skills, along with good computer literacy and excellent typing skills.
- Must be a self-starter, confident, ambitious, and have the ability to interact effectively with veterinary professionals, veterinary staff members and the general public.
- Must be capable of independent work with or without direct supervision.
Years of Experience
Qualified graduate with minimum 1-year clinical experience.
Background
Involvement in private practice or university or industrial research.
Level of Education
Licensed graduate of an AVMA-accredited Veterinary Technology program.
