Careers
The purpose of the position is to ensure Ceva’s customers receive excellent customer service. This will involve heavy inbound phone (100+ calls per day), internet, email & fax order inquiries, answering client questions regarding Ceva product, facilitating inbound order placement & assisting Ceva’s National Sales Team by insuring order fulfillment. The nature of this position requires an individual who is multi-faceted, dependable, and detail-oriented. This individual will work closely with Ceva’s Customer Service Manager, National Sales and Finance Departments. Candidates must be well spoken with past sales experience in a Customer Service/Call Center environment; flexible with regards to work schedules~ a team player with strong work ethic to meet the goals of the organization.
"Going the Extra Mile" is standard practice at Ceva.
Location
Fort Lee, NJ
Responsibilities
- Multi-task 100+ inbound calls daily.
- Receive and process inbound client orders and inquiries via phone, email, internet & fax.
- Trace customer orders to validate product delivery.
- Assist Ceva Technical Services Division with client inquiries.
- Other duties assigned by management as required.
Position Requirements
- Knowledge of the Veterinary/Pharmaceutical industry is preferred.
- Professional interpersonal skills necessary to communicate effectively with both customers and internal personnel.
- The ability to work in a fast-paced, driven environment is a necessity. The aptitude to be "Quick on Your Feet" is essential.
- Must be career-oriented, hard working and have excellent recall for past events/situations.
- Experience with MAS500 a plus.
- Must be computer literate and have working knowledge of Microsoft Office Suite programs.
